Privacy Policy

Our contact details

Name: Program
Address: Broadwalk House, Southernhay W, Devon, EX1 1TS
Phone Number: 01392 267390
E-mail: hello@program.agency

This page explains how we use any information you give to us, and the ways in which we protect your privacy. We are committed to protecting your privacy in accordance with General Data Protection Regulation (GDPR) and Under the Data Protection Act 2018, we have a legal duty to protect any information we collect from you. We take appropriate security measures to safeguard your data and apply security standards & controls to prevent any unauthorised access to it.

This privacy statement applies only to websites belonging to and operated by Program agency. We are not responsible for the content or privacy practices of third party websites that may be linked to our web pages.

What type of information we have:

We currently collect and process the following information:

  • First name and surname
  • Email address
  • Location data
  • Business contact details

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You want to sign up to our newsletter
  • You would like a quotation for our services
  • You attend one of our hosted events
  • You enter a competition we run
  • You take part in a survey we run
  • You answer one of our questionnaires

Work on behalf of our clients and partners

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Clients, in order for us to manage their marketing communications
    Tech South West, a technology organisation membership group which we manage communications for

We currently collect and process the following information on behalf of our clients and Tech South West:

  • First name and surname
  • Email address
  • Location data
  • Business contact details

How we get the information and why we have it

Most of the personal information we process on behalf of clients or Tech South West is provided to us directly by you for one of the following reasons:

  • You want to sign up to a newsletter
  • You want to join a client programme
  • You would like a quotation for services or Tech South West
  • You enter a competition we run on behalf of a client or Tech South West
  • You take part in a survey we run on behalf of a client or Tech South West
  • You answer a questionnaire we run on behalf of a client or Tech South West
  • Where we use data provided by a client (e.g. data for email marketing), we verify the client’s data processing method, permissions and agreements in place, in advance of accessing and using such data. We will comply with, and provide our own Data Processing Agreements for organisations to review and agree to whenever they are required to ensure General Data Protection Regulations (GDPR) are adhered to.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us via email: hello@program.agency or calling 01392 267390.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(f) We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to:

  • Provide you with details of our offers or services
  • Provide you with details of events we are holding
  • Provide you with details of clients offers or services where relevant
  • Liaise with you as a client, partner or member in activity we are doing on your behalf where we already have agreement from you

We may share this information with:

  • Mailchimp – we use this for sending out email newsletters
  • Xero – we use this for our online business accounting
  • WorkFlow Max – we use this for our online client time management
  • Google – we use Google Drive and Google Docs for producing and storing our work

How we store your information

Information is securely stored on company devices or at our head office at Broadwalk House, Southernhay W, Devon, EX1 1TS and on secure cloud service providers (Google, Xero, Mailchimp, Copper).

We keep information (names, email addresses, phone numbers, location data) of clients and partners in agreed activity during the agreed work period and for a further 12 months beyond the end of contracts and working relationships. We will then dispose of your information by digitally erasing records and using confidential waste disposal facilities for any printed data.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@program.agency, 01392 267390 or Broadwalk House, Southernhay W, Devon, EX1 1TS if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

This privacy notice was updated on 10 February 2020.

[MG1]Personal data is..

“[A]n identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”